Refund policy

HUVERA REFUND & DIRECT RESOLUTION POLICY

To maintain maximum savings and streamline global logistics, Huvera operates under a strict No Physical Return Required Protocol. Unauthorized packages returned to our administrative or supply addresses will be automatically rejected and recycled without processing. All eligible claims are evaluated digitally based on verified evidence.

Resolution Tiers & Compensation Matrix

Tier 1: Verified Major Functional Defect (100% Replacement or Full Refund)

Coverage: Product arrives structurally shattered, non-functional, or completely unusable upon initial setup.

Mandatory Condition: The customer must submit a single, continuous, unedited video showing the shipping label on the package followed immediately by a demonstration of the functional defect to support@huvera.us within 48 hours of carrier-marked delivery. Claims submitted after 48 hours are presumed to result from post-delivery handling and are excluded from Tier 1 coverage.

Tier 2: Minor Aesthetic or Packaging Variations (10%–30% Partial Refund)

Coverage: Minor surface scuffs, external packaging compression, slight color tone variances due to monitor settings, or minor sizing tolerances (within ±1–5 cm) that do not impair core functionality.

Resolution: A partial refund of 10% to 30% will be issued as final settlement based on our claims team's assessment. The customer retains the item.

Tier 3: Strict Exclusions & Non-Refundable Scenarios (0% Refund)

Buyer's Remorse: "Change of mind" or accidental purchases requested after the 2-hour post-checkout grace period or after order dispatch.

Customer Misuse: Damage caused by improper installation, force, failure to follow instructions, or incorrect power supply usage.

Delivery Failures: Packages marked as undeliverable, lost, or returned due to incorrect, incomplete, or insufficient address details provided by the buyer at checkout.

Standard Shipping Delays: Delays occurring within the standard estimated delivery window (5–15 business days) or caused by customs clearance procedures beyond merchant control.

Fraud Prevention & Chargeback Notice
All orders are tracked via carrier GPS and postal delivery logs. Filing a payment chargeback without prior written communication with support@huvera.us or submitting altered evidence constitutes a breach of terms. Huvera reserves the right to submit carrier delivery logs, checkout IP data, and signed policy terms directly to financial institutions to contest fraudulent claims.