Refund policy

At Huvera, we fulfill orders directly from global supply chain network to pass maximum savings to our customers. To maintain this efficient fulfillment process, we operate a strictly "No Physical Return Required" policy. We do not accept or process unauthorized packages sent back to our addresses.

All refund or compensation requests must be submitted within 30 days of the marked delivery date and are strictly governed by the following tiers based on verified evidence:

1. Major Inoperability (Product completely unusable):
If the item arrives shattered, functionally defective, or completely unusable due to shipping carrier negligence, you are eligible for a 100% Full Refund or a Free Replacement. 
*Requirement: You must provide a single, unedited video clearly demonstrating the functional defect or structural damage to our support email: chuvanhung3042002@gmail.com within 48 hours of delivery.

2. Minor Aesthetic Imperfections (Product is scratched, dented, or slightly varies but fully functional):
If the product exhibits minor cosmetic flaws, external packaging damage, slight color tone variations due to monitor settings, or minor dimensional discrepancies, but remains fully functional for its intended use, a 30% to 50% Partial Refund will be issued as final compensation based on the assessment of our claims team. The customer retains full ownership of the product.

3. Non-Refundable Situations (Strict Exclusions):
We do not issue refunds, partial or full, under any of the following circumstances:
- "Change of mind" or buyer's remorse after the order has been dispatched.
- Items damaged due to customer misuse, improper handling, or failure to follow instructions.
- Packages failed to deliver, lost, or returned due to incorrect, incomplete, or insufficient address details provided by the buyer at checkout.
- Delivery delays within the standard estimated shipping window (5-15 business days).

For all claims, please contact chuvanhung3042002@gmail.com with your order number. All phrasings and terms are accepted by the customer upon completion of checkout.